Группа агентов

Группа агентов в LiveAgent — это команда с аналогичными навыками, организующая рабочий процесс. Они помогают эффективно распределять входящие сообщения и звонки. Настраивайте роли и доступность операторов для повышения эффективности.

What is an agent group?

An agent group, also called a department, is a group of agents that share analogous skills and abilities. It is also a kind of streamlined process and organizing people. Agent groups are based on something, e.g. location of clients or type of issue. It helps agents to concentrate on a specific field, stay focused and effective. All incoming messages and calls entering through different channels are in a moment redirected to various agent groups without manual processing. Make your agent groups in your LiveAgent.

Learn more about Departments in LiveAgent.