Что такое онлайн веб-чат?
Live web chat is a type of web-based communication that happens in real-time. People that utilize live web chat can exchange text messages, photos, videos, links, GIFs, and emojis.
With live chat agent or other customer service employees can communicate with you directly and in real time. This allows for a greater level of personalization and better customer engagement.
Как я могу разместить онлайн-чат на своем сайте?
Live web chat does not require any additional chat software to be utilized, and therefore users do not have to waste time installing any type of software to start chatting. Live web chat is easy to use and accessible to everyone. However, to add chat to your website, you’ll need to invest in live chat software. To learn more about the benefits of utilizing live chat software, check out this link.
Как я могу создать онлайн-чат?
If you want to enable your website visitors to start chatting with your support agents, you’ll need to place a live chat button/widget on your website. Check out this step-by-step guide to get started.
Почему онлайн-чат важен?
Большинство компаний в наши дни используют онлайн-чат в качестве канала для мгновенного общения с клиентами, поскольку это быстрый, эффективный и экономичный метод преобразования посетителей веб-сайтов в реальных клиентов.
Каковы преимущества онлайн-чата?
Not only do businesses love utilizing live web chat, but customers do too! Customers love utilizing live chat because generally, they’ll have their questions answered much sooner than if they called or emailed your company. Therefore, the main benefit of live chat is speed and efficiency in customer service. If you need additional help with improving your customer service, consider investing in a help desk software.
