При общении с покупателями, клиентами или потенциальными клиентами, поиск правильного способа для прерывания разговора так же важен, как и правильное начало. Фактически, профессиональное, вежливое и уважительное завершение взаимодействия может превратить даже то, что могло начаться как неприятный разговор, в положительный опыт обслуживания клиентов и оставить у клиента хорошее впечатление.
Согласно опросу American Express, 68% потребителей считают, что приятный представитель службы поддержки является ключом к положительному опыту обслуживания. Ниже приведены некоторые проверенные и верные примеры того, как вы можете профессионально завершать беседы с клиентами по различным каналам поддержки, чтобы ваши клиенты всегда получали приятные впечатления, когда они взаимодействуют с вами.
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“You’ve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.”
“Apologies once again for any inconvenience caused. Thank you for your call.”
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“If any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.”
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“Please feel welcome to contact our support team at [phone number], or reply to this message and we’d be more than happy to help.”
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“We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.”
“I apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.”
“I understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and I’ll be sure to keep you updated.”
“Let me know if this solution works for you. And as always, if there’s anything else I can help you with, don’t hesitate to reach out.”
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“Meanwhile, here are some actions you can take that may resolve the issue: […]. If these don’t work, I’ll get back to you within one business day with an alternative solution.”
“I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?”
“Happy I could help ☺ Wish you a good day!”
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“My colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.”
“Unfortunately, I’m not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?”
“Please hold on, I’ll connect you with [AGENT NAME] from [DEPARTMENT] in no time.”
“Would you please hold for a moment? I’m transferring you to the right person.”
“[CUSTOMER NAME], it seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.”
“It’s been a while since your last response. I will have to close our chat. If you need any further help, we’re at your service. Have a good day!”
“As it seems like you’re no longer responding, I’ll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.”
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“Thanks for giving us the opportunity to help out, we’re here if you ever need us again!”
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“Are there any other questions I may help you with?”
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“Thank you. Great that I could be of help.”
“Thanks for the shout out – I’ll get someone from tech support to look into it immediately!”
“We’ll do all we can to get it fixed asap!”
“Happy to help! Give us a shout if you need anything else.”
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